FAQ

 

What Shipping Methods Are Available?

All orders are shipped via USPS First Class Priority Mail. The estimated delivery window is 1-3 business days. Due to the Covid-19, you may experience slight delays. You can track your order using the the tracking # we provide for you in your shipping confirmation email.

Do You Ship Internationally?

We currently do not offer international shipping. If you are an international customer who would like to request we add this feature, send us an inquiry through the "contact us" option under the "info" dropdown menu at the top of the page or email us at info@ellariboutique.com

What Payment Methods Are Accepted?

All payment options are displayed at the bottom right corner of our site. We also offer four different pay later options: Afterpay, Klarna, Quadpay, and Sezzle.

Is Buying On-Line Safe?

Purchasing online through Ellari Boutique is 100% secure. You will receive a confirmation email once you place your order, and a tracking number once it is shipped.

Do I have to pay anything to return my items?

Return shipping postage is the sole responsibility of the customer. If you receive the wrong item or a faulty product we will cover the return cost.

How do I return an item?

Return are valid for refund to your original payment method. You have until 14 days after receiving your item to request a return. To return an item, send us an email at info@ellariboutique.com. In your email please include your order number and reason for returning. Upon receipt of your item, we will evaluate its return eligibility. If your return is approved, we will issue a store credit in the form of a gift card that will be sent to your email.

I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?

Please send us an email as soon as possible at info@ellariboutique.com if you would like to change something in your order. Please note that we cannot ensure that the item you would like to exchange for will still be available.

How do I track my order?

Your order will be processed within 24-48 hours. After your order is processed, you will receive an email and/or text message confirming that your order has been shipped. This email will also contain your tracking number. Please allow 24-48 business hours for your shipment details to update with USPS.

I'VE SEEN AN ITEM BUT I CANNOT SEEM TO FIND IT ONLINE?

Please use the search bar to type in a description or keyword matching the item. If nothing is shown, it's likely that the item is sold out.

What is considered a Final Sale?

All clearance items are final sale. Refunds and exchanges are not permitted.

MY COUPON CODE IS NOT WORKING. WHY?

If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.

MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO?

Due to Covid-19, you may experience slight shipping delays. Please contact your local USPS or UPS location dependent on the shipping service your order was to be delivered by. If after contacting the shipping provider you still need assistance regarding locating your order feel free to contact us at info@ellariboutique.com and one of our representatives will be happy to assist you.

HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?

Upon completion of your order a confirmation email with the details of your order will be sent to you. When you order is complete you will be transferred to a confirmation page containing your order number. If you have any additional questions feel free to contact our support team at info@ellariboutique.com.

HAVE YOU RECEIVED MY RETURN ITEMS? HOW LONG DOES IT TAKE TO RECEIVE MY STORE CREDIT?

Please allow up to 3-5 business days for us to process your return. Once your return has been received and processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 5 business days of us receiving the package please contact our customer service team at info@ellariboutique.com and we will be happy to assist you.

I RECEIVED A DAMAGED ITEM. WHAT DO I DO?

In the rare event that you receive a damaged item, please alert us as soon as possible and provide a photo of the damaged item. We will kindly provide a return shipping label so that you can send your item back. Please note, we are not responsible for damages that occur after wearing or washing the item.

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