Returns are valid for exchange or store credit only. You have 14 days after receiving your item to request a return. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Unfortunately, we cannot accept returns on clearance items or gift cards.
Return shipping postage is the sole responsibility of the customer. If you receive the wrong item or a faulty product we will cover the return cost.
To start a return, email us at email@example.com. Please include your full name and order number in your email reques.
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, you order will be canceled and your money refunded to you.
If you realize that you entered your shipping address incorrectly, please contact us ASAP at firstname.lastname@example.org. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.
Shipping fees are non-refundable. If you refuse any shipments from ellariboutique.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service. Ellari Boutique does not hold responsibility for packages that state DELIVERED.